You send out an NPS survey and brace for silence. Those comment boxes can feel like black holes. FillyForm changes the game by turning each open-ended question into a mini guided conversation. Your customers answer simple prompts and instantly see a polished paragraph appear in the field without blank boxes or guesswork.
Why NPS Comments Matter
Collecting real world reasons behind a score lets you:
- Pinpoint pain points and prioritize fixes faster
- Spot positive trends before they come through numbers
- Show you listen by making feedback effortless
- Boost comment completion rates by up to thirty percent
How FillyForm Feels to Your Customers
In your survey the comment area becomes an interactive prompt stream. Instead of staring at an empty box, respondents pick or type short answers to questions like “Which feature helped you most?” or “What one improvement would you suggest?” Behind the scenes FillyForm’s AI weaves their inputs into a smooth, on-brand paragraph and pastes it into the comment field for review.
What You’ll See Immediately
- More respondents finish the comment section because each prompt is a bite sized task
- Responses are longer rich and show a consistent format
- You get built in analytics showing which prompts inspire the deepest replies
- You can use it with your current survey setup without any rebuilding
Prompt Ideas That Inspire Real Feedback
- Which feature do you find indispensable and why
- Describe a moment when our product surprised you
- What one change would make you a stronger promoter
- How does this tool fit into your daily routine
Want to Go Further?
If you want to learn how to write questions that truly drive responses, read our deep dive on prompt engineering for expert tips and examples: How Great Prompt Engineering Can 10× Your Form Completion Rates.
