Supercharge Your Support Tickets with Guided Issue Prompts

The Problem with Vague Tickets

Support agents often open a new ticket only to find a message that says it is broken or that help is needed. This forces teams to ask back-and-forth questions just to understand the actual issue. Customers grow frustrated and agents lose precious time.

A Friendlier Approach to Issue Submission

Imagine a simple conversation rather than a blank field. With FillyForm you replace one empty box with a short sequence of prompts that guide users to share exactly what you need. First they answer “What were you doing when the problem occurred?” Next they choose their browser or device. Finally they select a priority level. FillyForm then combines these answers into a clear paragraph and fills the support form automatically.

How Guided Prompts Benefit Your Team

• Tickets arrive complete with context, so agents know exactly how to reproduce the issue
• Fewer follow-up messages reduce resolution time and increase customer satisfaction
• Built-in analytics show which questions lead to the most detailed reports
• Installation is simple and requires only a single script snippet in your page header

Best Practices for Your First Prompt Flow

1. Begin with an open question about the user’s actions before the error
2. Ask for technical details such as browser or device choice
3. Include a question about urgency to help prioritize tickets
4. Limit the number of prompts to three or four to keep users engaged

From Confusion to Clarity

Your customers will appreciate a process that feels like a guided conversation rather than a chore. Your support agents will enjoy tickets that arrive ready for action instead of half-written notes. Give FillyForm a try today and transform your support workflow in minutes.

For tips on crafting prompts that drive the most detailed responses, see our article How Great Prompt Engineering Can 10× Your Form Completion Rates.