Your Support Tickets Waste Time
Users submit tickets like "login doesn't work" with zero context. Your agents spend more time gathering information than solving problems, customers get frustrated with slow resolution.
The cost: Every vague ticket requires multiple back-and-forth emails, killing productivity and customer satisfaction.
How FillyForm Creates Better Tickets
Guide users through specific problem reporting questions that capture all necessary details upfront - error messages, browser info, steps taken, and reproduction details.
Example Questions:
- What exactly happens when you try to log in?
- What error message do you see, if any?
- What browser and device are you using?
- What troubleshooting steps have you already tried?
Generated Ticket: "Unable to access dashboard after password reset. Error message 'Session expired' appears when clicking login button. Using Chrome 118 on Windows 11. Issue started yesterday after password reset email. Tried clearing cache and incognito mode - same error occurs."
Implementation
Setup: 30 minutes to configure questions for common issue types Deploy: Add FillyForm to your support portal or help desk Results: See ticket quality improvement immediately
Technical Requirements: Embed widget on support forms or integrate via API
Results
✅ Actionable Tickets - Agents start solving immediately instead of investigating
✅ Faster Resolution - Complete context leads to higher first-contact success
✅ Better Experience - Customers don't repeat their story multiple times
✅ Agent Productivity - More time for complex problem-solving
